Terms & Conditions

1. About the Website

Welcome to digitalfitness.com.au (“Website”), which provides access to technology support services offered by Barranjoey Capital Pty Limited ABN 85 630 955 387 trading as Digital Fitness (“we”, “us”, “our”). We operate from Brisbane, Queensland, Australia, and provide in-person and remote tech support for individuals, families, small businesses, and community organisations (“Services”).

2. Acceptance of the Terms

By accessing this Website, booking a consultation, or receiving our Services, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not accept these Terms, do not use the Website or our Services.

3. Registration and Use

• You may be required to provide accurate personal or business information to make a booking or receive support.
• You are responsible for keeping your booking or account details secure and not sharing them with others.
• You agree that you are authorised to request support for the device, account, or system in question.

4. Service Conditions

• We reserve the right to decline service if we suspect abuse, harassment, fraud, or unauthorised access attempts.
• You must not request assistance for unlawful, fraudulent, or unethical activities.
• We will notify you if we are unable to complete a request due to technical limitations or external restrictions (e.g. locked accounts or manufacturer policies).

5. Payment, Pricing and Refunds

• All fees are in Australian Dollars (AUD) unless otherwise stated. Our standard rate is $99 for the first 30 minutes, then $25 per additional 15-minute block.
• Payment is due in full at the time Services are rendered, unless prepayment has been made.
• Appointments cancelled within 2 hours of the scheduled time will incur a $99 cancellation fee.
• We accept payments via Stripe, Square, bank transfer, and PayID. By making a payment, you agree to the payment processor’s terms.
• You are responsible for ensuring your payment method is valid and funded. Rejected or reversed payments may result in service suspension and additional fees.
• If we begin a support session and determine the issue is caused by external or unresolvable factors (e.g. hardware failure, ISP outages), you are still liable to pay for the time spent diagnosing the problem.
• Refunds are granted only at our sole discretion or if we are unable to deliver the Services. You must contact us within 5 business days to request a refund.
• Nothing in this policy limits your rights under the Australian Consumer Law.

6. Payments Compliance

All online payments are securely processed using PCI DSS-compliant platforms such as Stripe. We do not store full credit card details on our servers.

• We comply with industry standards for secure payment processing.
• All payments are encrypted and tokenised by our payment provider (Stripe).
• We follow Stripe's terms, and relevant policies of EFTPOS Payments Australia Limited, Visa, Mastercard, and PCI DSS.

If you suspect fraud or unauthorised use, notify your bank immediately and contact us for assistance.

7. Intellectual Property

All content, branding, guides, and materials on the Website are owned or licensed by Digital Fitness. You may not reproduce, distribute, or modify any content without written permission.

8. Privacy

We take your privacy seriously. Our Privacy Policy outlines how we collect, store, and use your information. It is available at /privacy.

9. Limitation of Liability

To the extent permitted by law, we are not liable for indirect, incidental, or consequential losses related to use of our Services. This includes data loss, missed appointments, or third-party service failures.

10. Indemnity

You agree to indemnify and hold harmless Digital Fitness, its directors, and staff from any claims, losses, or liabilities resulting from misuse of our Services, false claims, or unauthorised actions made under your account.

11. Termination

We may suspend or terminate your access to our Services at any time if we believe you have breached these Terms or engaged in misconduct.

12. Dispute Resolution

In the event of a dispute, both parties agree to attempt to resolve it via mediation in Brisbane, Australia, before initiating legal proceedings.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of its courts.

14. Contact

If you have any questions, please email us at [email protected].